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The Outlook Difference
 
Outlook Health doesn’t just sell discount plans, we show our members how to use them to maximize savings!  It is a common theme for Outlook to build a relationship with every member to ensure that everyone can utilize the plan effectively to create savings.  Outlook has also created a few additional guarantees to make your healthcare experience better!
 
The Outlook Referral Program
Saving money is the goal.  Outlook promises to not just provide you with an outlet for discounted services to help increase your budget, but with the Outlook Referral Program, you can also reduce the cost of your Outlook Plan.  Simply refer ONE member to any of the Outlook discount plans and your second year is HALF OFF!  This could mean an additional $50 to $180 in savings every year! 
 
Outlook's Patient Advocacy Program
Patient Advocacy is available with the following benefits:

 

Physician Visit Care

Aetna Dental Access Benefit

Chiropractic Care

Learning how to use a discount plan properly can prove to equal big savings for our members.  That is why we provide Patient Advocates for all of our members. 

The Patient Advocacy program helps to ensure that members enjoy a positive experience when they visit a participating provider's office. Members will benefit from this positive experience and will want to utilize their card and enjoy the savings time and time again.

Before scheduling an appointment, the member will contact Member Services to speak with a Patient Advocate. The representative will contact providers in the network to ensure that the physician/facility office understands the Physician Visit benefit and confirms the contracted discount fees. The representative will then contact the member to provide several different physicians/facilities so the member may select the provider that most meets their specific needs and book an appointment.

The Hospital Benefit requires pre-registration and pre-admission prior to utilization. Members contact the Hospital Patient Advocacy representative who will coordinate the cost of specific procedures with the hospital and the admitting physician and provide the member with an estimate in writing at the time of discharge from the hospital.

*Patient Advocacy not available in CA

 
Outlook's Member Services Department
To meet the varying needs of our members, Member Services maintains a full-time, trained staff of representatives, including Spanish-speaking agents.  Representatives are available to handle a wide variety of inquiries from 7 a.m. to 7 p.m. CST Monday through Friday and 8 a.m. to 5 p.m. CST on Saturday. Members are welcome to leave a voice message after hours and calls are returned by a designated agent within 24 business hours.   

Our Member Services Representatives are available to answer questions about your benefits, account information, provider information, and more.  All representatives are well-versed in assisting members with provider/card recognition and discount verification.

Additionally, members can access benefit information and provider listings online under Provider Search, or find them listed in their Membership Booklets.

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