Home Testimonials Outlook Difference faqs news aboutus contactus Prescription Plan Steps
Outlook's FAQ
Locate the benefits you are interested in learning about and click on the question to find the answer.  If you can not find the answer to your questions please feel free to contact us directly.  Your questions may also be found under a different benefit so be sure to look through the entire FAQ section.
 
Prescription Drug Plans
• What can members expect to save with this membership?
• Do I get a discount on every single drug at the neighborhood pharmacy when I use my prescription drug card?
• Why didn't I save any money at the participating local drugstore?
• What if the Pharmacist doesn't recognize the prescription card's name?
• Is this a co-pay insurance card?
• I'm a member and called the Mail Order Pharmacy to get a price quote on my maintenance drugs. The price quote was higher than my old pharmacy. What should I do?
• How do I get my Low Price Guarantee?
• When are my prescription card benefits activated?
• When do I get my prescription drug cards?
 
Dental Plans
• How does the dental plan work?
• Is there a limit to the number of times the dental card can be used?
• Can this discount be combined with dental insurance?
• Is there someone that can answer questions about the dental card and services offered?
• What if a member's dentist is not a participating dental provider?
• When are my benefits activated?
• When do I get my dental cards?
 
Phone-A-Doc™
• What is Phone-A-Doc?
• How can Phone-A-Doc save time?
• How can Phone-A-Doc save money?
• Some members have pre-existing conditions that make it difficult to get insurance. Can Phone-A-Doc help?
• Can members get prescriptions filled when out of town?
• Can Phone-A-Doc refill current prescriptions?
• Can members use their normal Pharmacy?
• Will Phone-A-Doc replace primary care physicians?
• Do members have to leave work to see the doctor?
• Can the doctor actually diagnose problems on the phone?
• Can Phone-A-Doc handle emergency situations?
• How quickly can members talk to a doctor?
• How often can members call the Doc?
• How do members schedule an appointment to talk to a physician?
 
Physician Visit and Hospital
• How much savings will I really receive? 
• Will every doctor accept the Medical Savings Card? 
• What happens if my current physician is not a network provider? 
• Can I use this card with my regular insurance?
• Is this card good just for me? or can my entire family use it?
• How can a member find out if their doctor is in the Physician Visit network? 
• Are there any Health Restrictions?
• When is my benefit activated?
• When do I get my cards?
 
Vision Plans
• What is the vision benefit? Does it include eye examinations? Does it include contact lenses?
• Is the Coast To Coast (CTC) discount plan insurance?
• Can members use CTC if they already have vision insurance?
• Is there a limit on the number of times the benefit can be used?
• Does the CTC discount plan include family members?
• What is included with CTC membership?
• Why does the discount vary from 10% to 60%?
• Can members receive the discount at any optical location?
• What is a dispensing fee?
• Is the eye exam discounted?
• How does the benefit work?
• Do members receive a discount if the store is running a sale?
• Do the retail locations mark up the merchandise to give the discount?
• How do members nominate their doctor or optician for the Coast To Coast plan?
• Can members purchase disposable contact lenses at a discount through a participating optical center?
• What if a members contact lenses are destroyed while they are on vacation?
• What is LASIK?
• How much can members expect to save with this benefit?
• Can members go to any LASIK provider to receive a discount?
   
Chiropractic
• What is UHS Chiropractic?
• How much can members expect to save?
• Who needs chiropractic care?

•

How does this benefit work?

•

Can a member nominate a chiropractor to become a participating provider for this program?

•

Is there a consultation fee?

•

Can this discount be combined with insurance?

 

 

Hearing

•

What is the hearing care benefit?

•

Can family members utilize this benefit?

•

Is the discount the same at all Beltone locations?

•

Is there a selection of hearing aids to choose from?

•

What states do not allow hearing aids to be bought through the mail?

 

 

Nurse Assistance Hotline

•

How does this benefit work?

•

Are members charged every time they utilize the benefit?

•

What issues would prompt a call to Nurse Hotline?

•

Can members receive general health information through the Nurse Hotline benefit?

 

 

VIP Health & Wellness

•

What is the VIP Health & Wellness benefit?

•

Can members use this benefit in any retail location?

•

What are the advantages of using this program as opposed to shopping for vitamins at a local retailer?

•

Do members need to call each month to request a catalog?

•

Aside from vitamins, what other products are discounted?

 
Family Consultation

•

What are Family Consultation Services?

•

How does the benefit work?

•

What types of problems do the Family Consultation Services deal with?

• What is included in the Provider Profile Packet?
• Is there someone who can answer questions about the Family Consultation Service?

 

 

Medical Record Storage
• What is the Medical Record Storage program?
• Why would a healthy person want to enroll?

•

How can someone be assured of the security of his or her information?

• How can someone be assured of the privacy and confidentiality of his or her information?
• How do members change the information on their Card?

 

 

Fitness Advantage

•

What "rate" will members receive with this benefit?

• How does this benefit work?
• How do members get the free certificates?

•

Can members use this benefit in conjunction with their existing membership?

• What if a member can't find a gym in their area?
• What if a participating facility is listed as a provider but is unfamiliar with the program?
• Can family members use this service?
• What do the clubs have to do to belong to the Fitness Advantage Program?
• Does Fitness Advantage offer anything for members who are not ready to join a gym but would like to start exercising and taking better care of themselves?
   
Prescription Answers
What can members expect to save with this membership?
Your membership offers two avenues for drug purchases: The Neighborhood Pharmacy program offers 10% to 60% discounts on acute care medications and the Mail Order Pharmacy guarantees an average of 10% off AARP's prices. Should you receive a quote anywhere else for less than our mail order pharmacy, we will beat it by a minimum of $5.00 on brand name and generic medications priced at $10.00 or more with no postage or dispensing fees added. Savings can not be used in conjunction with other discount or insurance cards.
(top)

Do I get a discount on every single drug at the neighborhood pharmacy when I use my Membership card?

Not necessarily. Drug stores, like hardware and grocery stores determine their own pricing structures. Due to large discounts from manufacturers, some drugs may already be priced at or below the PBM's discount price. However, as a general rule, you can expect that 80% to 90% of your required, acute care prescription needs will be discounted below the stores usual retail price. The PBM network pharmacies have agreed to sell prescription drugs at the contract price, or their "usual retail price" whichever is lowest.

(top)

Why didn't I save any money at the participating local drugstore?

More than likely, you ordered a long-term maintenance medication versus a short-term acute care medication such as an antibiotic or pain-killer. Most pharmacies use long-term, maintenance medications as "loss leaders" and price these drugs at or below cost. They do this so that their customers will assume that all their prices are low, which is a marketing strategy. The pharmacy realizes that for long-term medications, you'll shop around in order to get the best price for a medication that you may be taking for the rest of your life. As the consumer, you are led to believe that this pharmacy has low prices on all their prescription drugs and other items. Our prescription plan has contracted with independent and chain pharmacies nationwide to offer you a discounted price that will normally save you 10% to 60% on short term medications. However, in order to draw customers, many pharmacies opt to price their prescriptions lower than the contracted price. In this case the member gets the lower of the two. Normally, they use high profile maintenance drugs for these "loss leader" price reductions such as Prozac, Zantac, and Premarin. In order to guarantee members a savings with their prescription drug cards, we established a mail order pharmacy program through our prescription drug cards which absolutely, positively guarantees to beat any price quoted elsewhere by a minimum of $5.00 with no dispensing or postage fees added provided the brand or generic price exceeds $10.00.

(top)

What if the Pharmacist doesn't recognize the card's name?

Always make inquiries in person and be sure to bring your prescription drug card with you. When the pharmacist sees the Pharmacy Benefit Manager information on the card, the pharmacist then understands which prescription plan you are on.

(top)

Is this a co-pay insurance card?
No. A co-pay card is an insured product where the customer pays a preset amount and the insurance company pays the remainder. This membership is a discount card offering reduced prices. You are responsible for paying the pharmacy 100% of the discounted price.

(top)

I'm a member and called the Mail Order Pharmacy to get a price quote on my maintenance drugs. The price quote was higher than my old pharmacy. What should I do?

When you call the Mail Order Pharmacy to get a price quote, be sure to tell the representative where you found it for less. If the quotation you are given does not beat the price you are currently paying by at least $5.00, the operator will verify the price being charged at your local pharmacy and beat it by $5.00. This outstanding price guarantee is effective for all brand name or generic drugs priced over $10.00.

(top)

How do I get my Low Price Guarantee?

When you contact the Mail Order via our toll free number, simply ask for the Low Price Guarantee and the representative will see to it that you receive the lowest possible pricing for your medications.

(top)

When are my benefits activated?

Benefits will be activated within 3-4 business days.

When do I get my cards?

Your prescription drug cards will be shipped priority mail and should arrive within 7-10 business days.  If there is any trouble receiving your membership kit you can contact our Member Services department and a friendly representative will assist in locating your delivery.

(top)

 
Dental Answers

How does the dental plan work?

Participating dental providers are listed in the membership fulfillment kit; members may also call the toll-free number located on the back of the membership card Monday through Friday, 7 a.m. to 7 p.m. Central time, and Saturday between 8 a.m. and 5 p.m. Central time. When calling to schedule an appointment the member should identify his/herself as a member of the Aetna Dental Access program. To receive the discount the member must present the membership card and pay the total bill at the time of service.

(top)

Is there a limit to the number of times the card can be used?

No. Members and their families may take advantage of the savings any time throughout the year. Members may also change dentists within the network whenever they choose.

(top)

Can this discount be combined with dental insurance?
In many cases, members may use both. Simply visit a participating dental provider, pay the bill and submit it to the insurance company. The net out-of-pocket cost will be lower because the insurance company should reimburse the member their plan allotted percentage of the reduced bill.

(top)

Is there someone that can answer questions about the card and services offered?
Yes. Simply call the toll-free number located on the back of the membership card Monday through Friday, between 7 a.m. and 7 p.m. Central time and Saturday between 8 a.m. and 5 p.m. Central time. A member services representative is standing by to answer any questions.

(top)

What if a member's dentist is not a participating provider?

Simply call the toll-free number on the membership card and give the member services representative the doctor's name, address, phone number and specialty. We then contact the doctor about becoming a provider.

When are my benefits activated?

Benefits will be activated within 3-4 business days.

(top)

When do I get my cards?

Cards will be shipped priority mail and should arrive within 7-10 business days.  If there is any trouble receiving your membership kit you can contact our Member Services department and a friendly representative will assist in locating your delivery.

(top)

 
Phone-A-Doc™ Answers

What is Phone-A-Doc?
Phone-A-Doc is a network of primary care physicians, available 24 hours a day, 7 days a week, 365 days a year to handle routine health issues. Physicians diagnose medical problems via telephone or video conference, recommend therapy and when appropriate, prescribe medication.  Members can access a doctor from home, office, hotel room, or vacation campsite.  Receiving medical treatment is as easy as picking up your phone.

(top)

How can Phone-A-Doc save time?
Two ways. First, Phone-A-Doc will always connect to a physician within 3 hours - often sooner. This helps resolve medical problems more quickly. Second, with Phone-A-Doc, there is no need to drive to the doctor, waste time in the waiting room, or spend more time in the car returning to work or home.  Consultations can take place virtually anywhere.

(top)

How can Phone-A-Doc save money?
With Phone-A-Doc there is no need to see a primary care physician for routine issues, nor will members have to go to the emergency room when they can't access their primary care physician. Phone-A-Doc is another layer of medical benefits - quality care anytime it is available at a flat fee of $35.

(top)

Some members have pre-existing conditions that make it difficult to get insurance. Can Phone-A-Doc help?
Yes. Phone-A-Doc will take patients with pre-existing conditions and these members pay the same registration fee and doctor consult fees as everyone else.  There is NO extra charge for patients with pre-existing conditions.

(top)

Can members get prescriptions filled when out of town?
YES. This is one of the great benefits of the Phone-A-Doc service. Prescriptions can be phoned in to any pharmacy anywhere!

(top)

Can Phone-A-Doc refill current prescriptions?
YES, Phone-A-Doc can refill most prescriptions but will not write prescriptions for controlled substances.

(top)

Can members use their normal Pharmacy?
YES. The Phone-A-Doc physician will have member’s normal pharmacy telephone information and can phone in prescriptions immediately.

(top)

Will Phone-A-Doc replace primary care physicians?
No. Phone-A-Doc intends to be another source of medical care in addition to primary care physicians. Phone-A-Doc will coordinate with the member and his or her primary care physicians as appropriate. If the member has no primary care physician Phone-A-Doc can be the first line of medical care.

(top)

Do members have to leave work to see the doctor?
No. The doctor comes to the member via telephone anytime - 24/7.

Can the doctor actually diagnose problems on the phone?
In most cases, yes. Phone-A-Doc physicians have treated patients from all around the world. Each doctor typically consults with 30 tele-patients per day. Diagnosing a patient’s medical condition is usually a collaborative process between the patient and the doctor. When a patient calls, the symptoms are evaluated against the patient's medical history and usual state of health. Once a patient articulates their current condition and answers specific follow up questions, in most cases a diagnosis can be made and treatment plan developed. Phone-A-Doc physicians know when they can treat patients directly and when to refer them to a specialist (cardiologist, OBGYN, etc. If appropriate, the doctor will phone in a prescription to the pharmacy of choice. A medical consult has been delivered without the patient visiting their primary care physician or an emergency room.

(top)

Can Phone-A-Doc handle emergency situations?
Some, but not many. Phone-A-Doc is designed to handle day-to-day general practitioner problems; however Phone-A-Doc can be a life saver. In some cases, Phone-A-Doc has been able to diagnose a problem that was life threatening and urged the patient to proceed immediately to emergency facilities, thus saving a patient's life or reducing long term consequences of the illness.

(top)

How quickly can members talk to a doctor?
In all cases a physician will call back within 3 hours. When calling the Phone-A-Doc 760 number, our call center representative will prioritize the call and arrange for the Phone-A-Doc physician to return the call at the first opportunity. ALL CALLS WILL BE ANSWERED WITHIN 3 HOURS.

(top)

How often can members call the Doc?
As often as they like. Each membership allows members to call any time they have a medical issue.  There will always be a $35 consultation fee.

(top)

How do members schedule an appointment to talk to the physician?
After registration, members will be given access to a secure area of the Phone-A-Doc website. They can log on and schedule a call or simply dial a toll-free number.

(top)

 

 

Physician and Hospital Answers

How much savings will I really receive?

Every patient, doctor and savings will be different depending on the specific procedure.  Normally, all of our savings reports indicate 10% to 30% savings.

(top)

Will every doctor accept the Medical Savings Card? 

No, but we will work to ensure that all network physicians accept the card or we will remove them from the listing of physicians on our website that advertises the Medical Savings Card network of physicians.  We will also notify other clients that provide customer service support for the Medical Savings Card.  We have physicians joining the network daily because of the Medical Savings Card and the benefit that it provides to their patients.

(top)

What happens if a member’s current physician is not a network provider? 

If a member’s physician is not part of the Physician Visit network, there are two options:  they may either select a new doctor that is in the network or discuss with their doctor the possibility of becoming a member of the Physician Visit network.  If the doctor does choose to participate, the member should simply call Member Services with the provider’s name, phone number, and address and network information will be mailed to their doctor.

(top)

Can I use this card with my regular insurance?

The medical savings card will provide savings on a variety of different medical products it is difficult to say if the Medical Savings Card will work with every insurance plan.  The key is that it could help to save money as you meet your specific deductible.  The Medical Savings Card will cover procedures that your insurance plan might limit or not cover at all for example, pre-existing conditions, cosmetic surgery procedures, alternative medicine, and many, many other specialties. 

(top)

Is this card good for just me or can my entire family use the card?

The products affiliated with the Physician Visit benefit allows the entire immediate family to use 1 card at 1 low monthly fee of $29.95.

(top)

How can a member find out if their doctor is in the Physician Visit network?

Members may refer to their membership kit for a listing of the five closest providers for their ZIP code. In addition, a toll-free call to Member Services can also verify the status of a member’s particular doctor in the network.  Member Service representatives are available Monday through Friday between 7:00 am and 7:00 pm CST and from 8:00 am to 5:00 pm on Saturdays. 

(top)

Are there Health Restrictions? 

NO.  Since Outlook discount Plans are NOT insurance, there are never any restrictions on health.  Everyone qualifies for each plan!

(top)

When are my benefits activated?

Benefits will be activated within 3-4 business days.

When do I get my cards?

Cards will be shipped priority mail and should arrive within 7-10 business days.  If there is any trouble receiving your membership kit you can contact our Member Services department and a friendly representative will assist in locating delivery.

(top)

Vision Answers

What is the vision benefit? Does it include eye examinations? Does it include contact lenses?
The vision benefit offers 20% to 60% discounts on eyewear and eye care at more than 12,000 optical locations throughout the United States. Providers include national optical chains such as LensCrafters, Pearle Vision, EyeMasters, J.C. Penney, and Sears as well as regional chains and thousands of independent practitioners.  Additionally, the ophthalmology portion of the network offers 10% to 30% discounts on eye exams and surgical procedures, including the popular laser surgeries in select markets.

Members may elect to use the mail order service to purchase replacement contact lenses (including disposables) at a 10% to 40% discount.

(top)

Is the Coast To Coast (CTC) discount plan insurance?
No. While an insured plan is available, CTC is a discount eyewear and eye care program. There are no claim forms or reimbursement procedures. The participating retail optical locations will give the discount at the time of the purchase.

(top)

Can members use CTC if they already have vision insurance?
Yes. In most cases CTC can be utilized to eliminate or reduce the deductible. Once the insurance benefit has been exhausted, members may use their discount to buy additional pairs of glasses or contacts.

(top)

Is there a limit on the number of times the benefit can be used?
There is no limit on the number of times the member or family member can take advantage of the savings provided by CTC.

(top)

Does the CTC discount plan include family members?
It includes the member, their spouse and all legal dependents.

What is included with CTC membership?
Prescription glasses, non-prescription & prescription sunglasses, and contact lenses are discounted 20% to 60% in most cases. Eye exams and surgery are discounted 10% to 30% where available

(top)

Why does the discount vary from 10% to 60%?
Many variables go into the calculation of the discount such as market demographics, location, hours of operation, one-hour service capability and level of retail mark-up.
Example - A chain provider in a major metropolitan mall, open seven days a week, 10 hours a day with an on-site lab, will more than likely have a different mark-up than an independent practitioner in a rural community. However, members will pay almost exactly the same price for the exact same materials regardless of where the purchase is made. Only the percentage of discount off retail may vary.

(top)

Can members receive the discount at any optical location?
No. Members must go to an optical location that is contracted with Coast to Coast Vision to receive a discount. Our providers include national, regional and local chains as well as thousands of independent professionals.

(top)

What is a dispensing fee?
The dispensing fee is the amount of money that is added to the provider's wholesale acquisition cost of materials. It is generally the only profit made by the provider on a purchase.

(top)

Is the eye exam discounted?
Yes, at approximately 4,000 of our 12,000 locations nationwide. Our member services representatives can provide the member with the locations that discount eye exams.

(top)

How does the benefit work?
Members should call the toll-free number located on the membership card to locate an optical provider in their area. To receive the discount, the member must show the provider the membership card and identify his/herself as a member of the Coast to Coast Vision Plan to receive the discount.

(top)

Do members receive a discount if the store is running a sale?
The location will not combine our contracted discount with the sale price. However, in most cases, the Coast to Coast price will be better than the sale price.

(top)

Do the retail locations mark up the merchandise to give the discount?
No. Members receive the discount because CTC brings the buying power of over 9 million members to the optical retailers participating in the plan.

(top)

How do members nominate their doctor or optician for the Coast To Coast plan?
To refer a doctor to the Coast to Coast Plan, the member must provide his/her name, address and phone number and we will contact him/her about becoming a provider. If the practitioner does not wish to join the plan, the member may still use him/her for their eye exam. Simply take the prescription to one of our participating providers to receive a discount on glasses or contact lenses.

(top)

Can members purchase disposable contact lenses at a discount through a participating optical center?

No. Disposable lenses are generally priced as "loss leaders" at the retail stores. However, members can use the mail order contact lens program to receive discounts when ordering disposable lenses.

(top)

What if a members contact lenses are destroyed while they are on vacation?
Simply call the toll-free number on the back of the membership card. The patient registration keeps the prescription on file until it expires and we can send the replacements overnight to almost anywhere in the world.

(top)

What is LASIK?
LASIK, also known as laser vision correction, is a surgical procedure that can reduce a persons dependency on glasses or contact lenses by permanently changing the shape of the cornea.  LASIK uses an Excimer Laser (an ultraviolet laser) to precisely remove corneal tissue to correct the shape for better focusing.

(top)

How much can members expect to save with this benefit?
The exact amount the member will save depends upon the provider selected.  Most providers guarantee discounts from 10% to 30%.  After a provider is selected, the member is recommended to call the provider's office to learn what level of discount is offered.

(top)

Can members go to any LASIK provider to receive a discount?
To receive a discount on services, the member must go to a participating provider. To find a participating provider, the member can call the toll free number located on their membership card.

(top)

 

 

Chiropractic Answers

What is UHS Chiropractic?
UHS Chiropractic provides services at discounted rates from a choice of over 3,000 participating Doctors of Chiropractic.

(top)

How much can members expect to save?
Members will receive a free initial consultation, as well as 50% savings on diagnostic procedures and x-rays performed on-site, and 30% savings on treatments and most other services.

(top)

Who needs chiropractic care?
Everyone can benefit from modern, safe, effective, and painless chiropractic care.

(top)

How does this benefit work?
Members should call the toll-free number located on the membership card Monday through Friday, 7 a.m. to 7 p.m. Central time, and Saturday between 8 a.m. and 5 p.m. Central time, to locate a provider. When calling the provider to schedule an appointment, the member should identify his/herself as a member of the UHS Chiropractic plan.  To receive the discount the member must present the membership card and pay the total bill at the time of service.

(top)

Can a member nominate a chiropractor to become a participating provider for this program?
Yes. To nominate a chiropractor for the UHS Chiropractic program, just call the toll-free number located on your membership card and we will contact him/her about becoming a provider.

(top)

Is there a consultation fee?
The initial consultation is free!

Can this discount be combined with insurance?
Yes. After the member pays the discounted amount at the point of service, he/she may then file the claim with the insurance company.

(top)

 

 

Hearing Answers

What is the hearing care benefit?
Members are eligible to receive 15% off on name brand hearing aids through retail locations. Members call the toll-free number to speak with a representative who will answer questions about hearing loss, hearing aids, pricing/payment options and arrange a hearing test appointment at the closest hearing provider.  Furthermore through Beltone, members receive a 15% discount and a free hearing test at over 1,300 Beltone locations throughout the US.  In addition, a mail order program that offers discounts of 20% up to 60% on most brands is available in all 50 states.

(top)

Can family members utilize this benefit?
Yes. This plan may be used by the member, their spouse, and legal dependants.

(top)

Is the discount the same at all Beltone locations?
Yes. All Beltone locations will offer a 15% discount and a free hearing test.

Is there a selection of hearing aids from which to choose?
Yes, most locations offer 15 different brands and over 70 models.

What states do not allow hearing aids to be bought through the mail?
The hearing benefit is available in all 50 states.

(top)

 
Nurse Assistance Hotline Answers

How does this benefit work?
Nurse Hotline offers toll-free access to experienced registered nurses, 24 hours a day, 365 days per year. The nurses are an immediate, reliable, and caring source of health and medical information, education, and support.

(top)

Are members charged every time they utilize the benefit?
No. Members may use the Nurse Hotline as much as they need without worry of being charged over and above the membership fee.

(top)

What issues would prompt a call to the Nurse Hotline?
There may be a time when a member or family member is sick and in need of some expert medical advice without having to see a physician. The Nurse Hotline can provide valuable medical information on over-the-counter drugs that may be helpful.

(top)

Can members receive general health information through the Nurse Hotline benefit?
Yes. Members can call and utilize a Health Library with over 400 topics that have fax-on-demand capabilities.  These topics cover such areas as cancer, heart disease, depression, etc.

(top)

 
VIP Health & Wellness Answers

What is the VIP Health & Wellness benefit? 
The VIP Health program provides members with vitamins and nutritional supplements at 10% off every product even those on sale.  Most major brands of vitamins and nutritional supplements are available through VIP Health.  To participate in this program, simply call a toll-free number and request a catalog.

(top)

Can members use this benefit in any retail location?
No. The vitamin portion of the VIP Health program is strictly a mail order process.

(top)

What are the advantages of using this program as opposed to shopping for vitamins at a local retailer?
Members will have the convenience of toll-free ordering and the purchase will be quickly delivered to any location.

(top)

Do members need to call each month to request a catalog?
No.  Once the member has placed a health supplement order, their name will be kept on the mailing list to receive new catalogs periodically for the next two years.

(top)

Aside from vitamins, what other products are discounted?
In addition to vitamins, members can take advantage of discounts on herbs, minerals, weight loss products, digestive aids and much more
.

(top)

 
Family Consultation Answers

What is Family Consultation Services?
Family Consultation Services is a comprehensive telephone consultation service providing research and referral information for child care, elder care and care for people with disabilities.

(top)

How does the benefit work?
Simply call the toll-free number, Monday through Friday between 7 a.m. and  8 p.m. CST to reach a counselor with outstanding educational credentials and professional experience. Starting with a national database of over 750,000 providers, the counselor will identify possible solutions and make between 20 to 30 calls to identify providers who match the specific family situation and ensure availability of care when it is needed. Within 48 to 72 hours, a comprehensive referral packet is sent out. It includes a list of providers who meet the family's needs, specifies availability of service, and educational materials to assist the family in making a decision about care. Two weeks later, the counselor follows up to determine if a decision has been made, if the member needs additional referrals, or to answer any questions.

(top)

What types of problems do the Family Consultation Services deal with?
Expert counselors, experienced with the ins and outs of child and elder care services can help in these type of situations:

• Finding an in-home child care provider for an infant or toddler
• Making transportation arrangements to the doctor for a grandparent who is living alone in another state
• Understanding what Medicare, Medicaid or private insurance covers for an elderly relative's care and identifying programs that are available at little or no cost
• Finding an after-school program or summer camp for a child in elementary school
• Understanding the costs of various living arrangements if a parent can no longer live at home
• Finding care for a sibling with a debilitating disease

(top)

What is included in the Provider Profile Packet?
The packet contains a brief description of the service including terms and information on different options to help you better make your decision. It also suggests questions to ask and things to look for to help evaluate the quality of service and typical cost range.

(top)

Is there someone who can answer questions about the Family Consultation Service?
Yes. Simply call the toll-free number on the back of the membership card and an experienced counselor can help with any questions or concerns.

(top)

 
Medical Records Storage Answers

What is the Medical Record Storage program?
Our Medical Record Storage program is a centralized database that allows retrieval of personal medical data within minutes from virtually anywhere in the civilized world, twenty-four hours a day, seven days a week. Personal medical information is securely stored and can be retrieved so medical responders have a fast and secure system to obtain the critical data they need to save lives.

(top)

Why would a healthy person want to enroll?
In the event of an emergency, especially one rendering someone unconscious, it would be just as important for medical providers to know someone isn’t sick, doesn’t have any known allergies and isn’t on any medications as it is for those who are.

There is also a private, personal “Notes” section on our web site where non-medical information may be stored and accessed. This portion is password protected on the Internet, but may also be accessed by calling our toll-free number 24/7 and speaking with an employee directly. Examples include credit card numbers and customer service phone numbers (if lost or stolen), bank/financial records and safe deposit box information, legal papers and information, and any other information someone would want to securely store in one place for easy access.

(top)

How can someone be assured of the security of his or her information?
Our security features include dual file servers running on a 100-Megabit per second network. Both servers are dual-processor Intel PIII 400’s with mirroring hard drives and automated backups for dual redundancy. Each server is capable of mirroring each other for added security and speed of transaction. Each server is capable of housing 1 million records each and more servers may be added at any time on an as needed basis.

Our software is custom built, utilizing C++, Visual Basic and SQL. The program may be reconfigured and setup in a different location within minutes in the event of a catastrophe. The stored information is backed up daily and may be retrieved in multiple manners based on varied search criteria.

 

Our automated Fax-Back System is a standalone server, capable of 200 incoming and/or outgoing calls per hour. Records are recognized and retrieved via the PIN and are automatically faxed to the number requested by the user. Because the PIN is on the Member’s card, information may be accessed even if the member is unconscious, disoriented or not lucid.

 

Our 3-Com Ethernet phone system uses a dedicated T-1 with 128-bit encryption.

(top)

How can someone be assured of the privacy and confidentiality of his or her information?
Members are required to sign an authorization for release of Medical Information for anyone who has access to their PIN at the time of application. Personally identifiable information will not be willfully disclosed to any source without prior expressed consent of the Member. Members’ information is solely retained on private servers and will not be sold or otherwise shared with outside individuals or companies for Marketing or Marketing Research purposes. We also do not utilize cookies on our web site for any reason.

(top)

How do members change the information on their Card?
Additional cards may be obtained at no cost but if the information on the member’s card requires a change, the member must contact the Medical Records Storage office for a new card
.

(top)

Fitness Advantage Answers

What "rate" will members receive with this benefit?
The Fitness Advantage benefit contracts with quality health and fitness clubs that vary greatly in size, amenities offered and facilities available. To this end, it is impossible to set one rate for every club. Participating health clubs will offer the member their "lowest membership rate, for the type of membership selected". Many clubs offer a variety of memberships (i.e. Aerobics Only, Fitness Room Only or a Full Facility Membership) therefore Fitness Advantage members receive the lowest rate for whichever membership they have selected.

(top)

How does this benefit work?

To take advantage of the benefit, members should:

• Visit the member services website or call the toll-free number located on the back of the membership card to locate a participating facility.
• Call the health club and speak with someone in the membership department. Schedule a time to tour the facility and utilize the one-week free membership certificate. Present the membership card at the time of the visit to receive the lowest membership rate.
• Discuss what the lowest membership rate would be for the type of membership selected with the health club's membership department.

(top)

How do members get the free certificates?
Certificates are available online at the website address located in the membership kit. Members simply print the certificate and present it to the fitness facility to receive a one week free membership. If a member does not have access to the internet, call the toll-free number located on the back of the membership card and reference Fitness Advantage to receive the certificate by mail.

(top)

Can members use this benefit in conjunction with their existing membership?
The "lowest membership rate for the type of membership selected" may only be offered to new members joining a club. If a member already belongs to a facility and has a contract with a participating club, he/she should contact someone in the club membership office to see if the Fitness Advantage rate will apply.

(top)

What if a member can't find a gym in their area?
Visit the member services website to access the health club database or call the toll-free number located on the membership card to speak with a member services representative to locate a club. If the member is still unable to find a club in their area, he/she may nominate a health club to join the network. Simply fill out the "Refer a Club" form online, or call the customer service number and speak with a representative.

(top)

What if a participating facility is listed as a provider but is unfamiliar with the program?
The Fitness Advantage benefit works with over 7,000 health clubs worldwide. Health clubs have a large, ever-changing staff; therefore there will be an occasion when one club representative doesn't know about their club's participation. If this happens, speak with someone in the club membership department. If they are unclear as to their participation, please call the toll-free member service number located on the back of the membership card and speak with a representative.

(top)

Can family members use this service?
Fitness Advantage is extended to members and their immediate family. Immediate family members are defined by the individual club.

(top)

What do the clubs have to do to belong to the Fitness Advantage Program?
Fitness Advantage is a free and voluntary program for clubs to join. Every participating club signs a contract stating they will:

• Offer their "lowest membership rate for the type of membership selected"
• Offer a one week free trial membership (subject to space availability)
• Abide by the American College of Sports Medicine's (ACSM) and International Health, Racquet & Sportsclub Association's (IHRSA) Health and Safety standards.

(top)

Does Fitness Advantage offer anything for members who are not ready to join a gym but would like to start exercising and taking better care of themselves?
Yes. Fitness Advantage also offers home fitness equipment at a discounted rate. Visit the online store located on the website for a list and description of products offered. Members may also access information about each piece of equipment through the home fitness equipment order line. In addition, Fitness Advantage also offers members a self help program through the American Institute for Preventive Medicine (AIPM) and information about the Rockport Walking Test.

(top)

** For additional FAQ please feel free to contact us.



























































































































See what
people are
saying about
their discount plans & savings..

© 2005 Outlook Health is a subsidiary of Outlook Holding Group L.L.C. Terms of Use / Directory

Home Testimonials Affiliates FAQ's No Exam Life Insurance About Us Contact Us How it Works? Sitemap Privacy